Why Does My Company Need IT Support Services?

 

Why Does My Company Need IT Support Services?

Times have changed. IT Hardware life span has moved to about a three to five year life. Software is moving even faster. Technology is becoming as important to a business as having power. IT Support Services are services that maximize your company efficiency and leave your clients happy. Tech support can save your business money in the long run and give you access to cutting-edge technology your business needs to expand its customer base and increase profits. At the end of the day, tech support can help your business rise to the top and free your valuable time to do what you do best…..run your business.

At Keystone Solutions, we have the IT Solutions and expertise that your company needs to be on the right side of technology and be competitive. Keystone Solutions specializes in SMB business and act as  your internal IT support or work with your existing IT personnel. As you begin considering your IT budget for this next year, IT Support should be toward the top of your list and here is why.

  1. Get a customized solution to your business.Your company’s needs are different. With a professional technical support team, you have the experience of the entirety of the customer base to know that solutions work. Individuals on a IT Support Team will have been thoroughly trained and have the experience with the hardware and product sets necessary for your company. This will help you to identify your technology needs and provide solutions as to how to meet those needs. Specialized service means that you get what you pay for, and more.
  2. Your Clients Deserve Quality Service.Nothing compromises a customer relationship more than technology that isn’t up to standard. With a tech support team, you’ll ensure that your clients are receiving the service they require and expect. This may include perfect wireless internet connections, seamless software use, and easily managed VoIP service. You’ll also be able to streamline any client communication by having IT assistance.

    Quality IT Services will also continue to build your reputation as a reliable and professional company. This could even lead to an expansion in customer base and annual profits.

  3. Enhance Your Overall SecurityNo matter what type of business you run, your data is primary. It’s important to support your company data with reliable backup systems and top of the line cyber security.

    A technology support team will guarantee all of the above and more. With IT assistance, you’ll keep confidential employee, customer, and company data secure and safeguard your business against cyber attacks.

    If any data becomes lost for any reason, your support team will have a recovery system in place to retrieve lost files and maintain the technological integrity of your business.

  4. Be Ahead of the Curve and Save Money Over TimeWith an IT Service Company helping direct your technology, you should always be aware of new technologies and how they affect your business. You will not have to waste your valuable time researching technologies for your business. Your IT resource should be taking care of the day to day headaches and working with you on long term IT plans.

    Since most IT Services are residual/monthly based, you will find that your IT Costs are static and you will be prepared, through budgeting, to keep your equipment and network up to date without surprises and large unexpected capital expenditures.

 

Keystone Solutions, LLC
423-464-6424

Wi-fi Issues and Connectivity Issues
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Wi-Fi issues and connectivity issues

With so many mobile devices wireless connectivity has become more important than ever.  Our phones are wireless, our laptops are wireless, our printers are wireless.  When these devices work well we are happy and go about our daily lives oblivious to all the technology that goes into their function. When these devices do not work that is when these common problems can come into play.
Often times a simple reset of your wireless router or wireless access point can cure wireless connectivity issues. Making sure you are close to the wireless device that is transmitting is also a good idea. Sometimes people can accidentally disable their wireless card on their laptop or mobile phone and this can cause issue.  If these simple tips do not resolve your wireless connectivity problems there may be issues with your Internet service provider or you could have a bad router/access.  It is typically recommended to make a quick phone call to your Internet service provider and they can diagnose connectivity remotely to make sure you are connected to their network.  If a response is that everything looks okay on their end then it is probably a bad piece of equipment on your side.  These issues and more can arise in our modern wireless world.
proper security protection virus
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Proper security and protection from viruses

Viruses have been around for decades now and having proper security is absolutely essential. Virus protection is even essential now for the Mac environment.  They are now facing the growing threat of viruses, spyware, adware and other malware.  It is an unfortunate necessity but having proper protection is an absolute must in today’s technological world.  We prefer and deploy Webroot Secure Anywhere protection above all else. This lightweight, cloud-based, effective antivirus has proved itself against today’s biggest threats.  This antivirus can usually be had relatively cheap but provides amazing protection as well as optimizing system resources.  With proper security in place the user can navigate the Internet, email and files with a greatly reduced risk of infection.  This first line of protection can save you hundreds of dollars in repairs as well as countless hours or days of frustration.
backup and disaster recovery
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Backups and disaster recovery

One of the most commonly overlooked areas in technology today is backup and disaster recovery. It has become more important than ever to make sure you have an adequate plan to protect your data. Not only are you at risk for hardware failure, viruses and human error but today we face other challenges like ransomware viruses. These are probably the most insidious and destructive threats to your data. Before about two years ago when they started to surface  there were many recovery techniques to try and get data back for those who did not take appropriate backup actions.  With these new types of threats there is actually no way to get your information back unless you have good backups. There is also one other caveat in that these new breed of viruses actually encrypt your backup drives as well. There is hope and there is protection though.
As of this writing using Microsoft’s built-in Windows backup on an external drive has been relatively safe from the grips of these encryption viruses. One other way to ensure your backups are safe is to put them on an external drive or thumb drive and remove the drive after the backup has been complete. The absolute best backup technology currently available would be off-site backups. These backups are untouchable by encryption viruses. That is not to say that at some future point they may build in technology to thwart off-site backups and leave the user even more decimated.
You may be asking yourself why does anyone build a program like this. They actually build these programs to encrypt all your files and hold your information hostage. At some point in the process they will try to extort the user for anywhere from $300 to $1000 to get your stuff back. It is truly a horrendous crime and the worst part is that it is largely untraceable and unstoppable.  Make sure you invest a little bit of time on the front and to make sure that you are not one of those who has been or will be decimated by this new breed of virus.
With a little preparation and a proper backup plan in place there is no need for you to ever be without your precious data. I’m sure we’ve all been there when we forgot to save that paper or that piece of work but if you lose your entire hard drive you could be spending hours or days re-creating your precious files.